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How to Unlock a User Account

After six (6) unsuccessful login attempts, the User’s account will be locked.

After six (6) unsuccessful login attempts, the User’s account will be locked.  The account will automatically unlock after a 5-minute timeout limit is reached or if unlocked by a user with User management privileges.

To manually unlock an account, execute the following steps as a user with the User management permissions:   

  1. From the ZeroLock® Management Console (ZMC) dashboard, go to Manage Users | Users.
    Step_1_User Locked_v4.1.10_KB  
  2. Select the locked account by checking the box next to the ID number. 
    Step_2_User Locked_v4.1.10
  3. From the ACTIONS drop-down menu, select UNLOCK USER. 
    Step_3_Actions_Unlock_User_v4.1.0
  4. Selecting Unlock User replaces the current screen with a message block requesting confirmation.
    Step_4_Are You Sure_v4.1.10
  5. Once confirmed the account is immediately unlocked. 
    Step_5_Unlocked and Active_v4.1.10

You have successfully unlocked a user account.