How to Unlock a User Account_v4.1.x
After six (6) unsuccessful login attempts, the User’s account will be locked.
After six (6) unsuccessful login attempts, the User’s account will be locked. The account will automatically unlock after a 5-minute timeout limit is reached or if unlocked by a user with User management privileges.
To manually unlock an account, execute the following steps as a user with the User management permissions:
- From the ZeroLock® Management Console (ZMC) dashboard, go to Manage Users | Users.  
- Select the locked account by checking the box next to the ID number.  
- From the ACTIONS drop-down menu, select UNLOCK USER.  
- Selecting Unlock User replaces the current screen with a message block requesting confirmation. 
- Once confirmed the account is immediately unlocked.  
You have successfully unlocked a user account.
![vali logo_FINAL-2-08-2.png]](https://support.valicyber.com/hs-fs/hubfs/vali%20logo_FINAL-2-08-2.png?height=40&name=vali%20logo_FINAL-2-08-2.png)