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How to Unlock a User Account_v4.1.x

After six (6) unsuccessful login attempts, the User’s account will be locked.

After six (6) unsuccessful login attempts, the User’s account will be locked.  The account will automatically unlock after a 5-minute timeout limit is reached or if unlocked by a user with User management privileges.

To manually unlock an account, execute the following steps as a user with the User management permissions:   

  1. From the ZeroLock® Management Console (ZMC) dashboard, go to Manage Users | Users.
    Step_1_User Locked_v4.1.10_KB  
  2. Select the locked account by checking the box next to the ID number. 
    Step_2_User Locked_v4.1.10
  3. From the ACTIONS drop-down menu, select UNLOCK USER. 
    Step_3_Actions_Unlock_User_v4.1.0
  4. Selecting Unlock User replaces the current screen with a message block requesting confirmation.
    Step_4_Are You Sure_v4.1.10
  5. Once confirmed the account is immediately unlocked. 
    Step_5_Unlocked and Active_v4.1.10

You have successfully unlocked a user account.